Warranty and Refund Policy
Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also cover the following:
- Missing materials from the Products at the time of delivery;
- Defects in the manufacturing of materials used for the Products at the time of delivery;
- Failure of the Products to correspond with the description in the applicable contract of sale at the time of delivery; and
- Major defects in the functionality
To complete your return, you must also email us at email@example.com with the proof of purchase within 14 days.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
KARNOX provides a non-transferable warranty to the purchaser of KARNOX merchandise. KARNOX warrants that the product will be free from defects in material and workmanship for a specified period commencing on the date of purchase. The warranty period will be 1 year for gaming chairs. Except where prohibited by applicable local law, this warranty is limited to the original purchaser and is non-transferable. This warranty provides you with specific legal rights, and you may have additional rights that vary under local laws.
Any replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is greater, or for the period of time required by local statute.
Obsolete or Discontinued Products
An obsolete or discontinued product will be replaced with the same product if available. If KARNOX is unable to replace your obsolete or discontinued product with the same product, KARNOX will replace the obsolete or discontinued product, in its sole discretion, with a product having similar function and capacity.
This warranty does not cover problems or damage resulting from, but not limited to, any of the following:
- Wear and tear associated with normal use
- Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
- Any improper operation, including any use not in accordance with any supplied product instructions
- Any other cause which does not relate to a product defect in materials or workmanship
Limitation of Liability
KARNOX SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF KARNOX HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES. Some local laws do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so this limitation or exclusion may not apply in your jurisdiction.
National Statutory Rights
Consumers may have legal rights under applicable national legislation governing the sale of consumer goods.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:12-16 Ferndell St, South Granville NSW 2142.
To return your product, you should mail your product to: 12-16 Ferndell St, South Granville NSW 2142.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.